KKS Customer Service Blog Image v1 1-28-19

Customer Service is Our Specialty

The customer is always right, and Kleen Kraft Services has been taking care of our customers for more than 67 years. That’s when Albert Antman started a small retail laundry near the University of Southern California, doing the pressing and ironing of retail garments. Back then, we didn’t even have our own washroom and had to send laundering to another plant.

Fast-forward to 2019, and the company has evolved into a thriving uniform rental business with a large distribution facility that combines an old-fashioned, honest work ethic with teamwork, technology, and a family-first attitude.

We’ve become one of the largest family owned, independent uniform rental companies in Southern California, and through four generations we’ve never forgotten what got us here — our loyal customers.

What It Means To Shop Local, Even for Uniform Programs

There are a number of national chains that provide uniform rental programs, but independent research findings from the CSC Network found that, “Companies that switched to a local, independent textile rental supplier from a national chain were more likely to say that their new supplier exceeded their service expectations.”

Our goal is to provide you with an exceptional customer experience with honesty and integrity, providing a personalized experience and people who care about you as a person — not just a number. By choosing to work with an independently owned and local uniform rental company, more dollars stay within our community, helping grow other area businesses, too.

We Go Above and Beyond For Our Customers

We hear complaints from HR managers about other uniform providers all the time — garments were missing from a delivery, the garments were damaged in some way, they couldn’t get an actual person to address the problem. That’s what happens with some other companies, but not with Kleen Kraft Services.

We Are The Accountable Uniform Company

We hold ourselves accountable to providing our customers with the highest quality uniform rental services available. That includes:

  • A unique in-line repair system that eliminates possible uniform shortages due to repair. This means every garment is washed, dried, sorted, repaired (if needed), reconciled, bundled, and delivered complete to your employees.
  • We have long-term employees, on-time pickup and delivery, account flexibility, and guaranteed repairs that facilitate better relationships and rapport with customers.
  • Additional services like soap and hand sanitizers, paper product fulfillment, wet and dry mops, and mat and towel
  • Our G-Mark inventory control system that allows for scanned garment tracking and a full history of garment processing, eliminating missing uniforms and unhappy uniform wearers.
  • On-site inspectors who look at cleanliness and finishing quality, ensuring every uniform that leaves our facility is looking its very best.

What To Expect From Kleen Kraft Services

Everything we do is rooted in doing right by our customers. That means you can count on:

On-time, On-schedule Deliveries — Our mission is consistency and delivering your uniform products clean and on-time every week, building long-lasting relationships through one-on-one interactions each time our Route Service Representatives pick up and drop off.

Innovation — Our team works together to stay on top of product updates and new technologies that can improve our processes and positively affect your rental program.

G-Mark Certification — We use a state-of-the-art barcode system, which guarantees that every bundle is laundered, inspected for a clean finish, and scanned out before leaving our facility.

Repairs & Replacements Without Request — All garments are checked and rechecked to pass our quality inspection. If any come through that require repair or replacement, we do it on the spot, many times without a specific request from the customer. All quality concerns are addressed before the garments leave our facility.

Open Communication — To ensure your needs and quality expectations are being met, we schedule regular goodwill visits with all accounts. That includes communication with invoicing, which outlines the size, inventory, and weekly cost with no hidden fees.

At Kleen Kraft Services, We Treat You Like Family

We know that you have options when it comes to your uniform rental program, which is why we treat each and every customer like a member of our own family. We seek to build long-lasting relationships with everyone at Kleen Kraft – small and large accounts, employees who have worked with us for a week or 15 years. Every person is given the recognition and respect they deserve.

Contact a customer service representative today and learn more about starting a new program with Kleen Kraft Services!